FAQ

 info@liverano.com

 Tel: +39-055-2396436

 Doubts? Keep reading!

FREQUENTLY ASKED QUESTIONS

What can I do if an article is not available online?

For inquiries about items not available online, please contact us on + 39-055-2396436, our customer service is available from Monday to Friday during the store’s opening hours. Alternatively you can contact us by email at: shop@liverano.com

Which products are available for online purchase?

Liverano products available for purchase online include dresses, shirts, trousers, coats, jackets and numerous accessories. The products for sale on our site are subject to availability.

How can I find out about all Liverano initiatives?

To stay up to date on the latest Liverano news and discover the exclusive offers dedicated to you, sign up for our newsletter. Follow us on our social pages.

Is the use of my credit card secure on the shop of the Liverano site?

The online security of your personal data is important to us. We use an advanced technological coding system (SSL) to securely transmit your personal information and credit card information.

How to buy on liverano.com?

There are numerous ways to make purchases on liverano.com. You can start from the online store or search for the product from the navigation bar at the top of each page. Click on the relevant section to open the drop-down menu, and then click on the links to visit the categories, such as coats or dresses. Sub-categories are provided for each category to better refine the search and identify the desired product.

When you have made your choice, select the size and click on “add to cart”. As soon as you are ready to complete the purchase, click on the cart and then on “buy” to be guided in setting up the order. If you have any doubts or questions, you can contact us by phone at +39 055-2396436 or by email at shop@liverano.com

Can I cancel or edit my order?

If you wish to cancel or change your order, please send an email as soon as possible to shop@liverano.com. We will do our best to satisfy your request. Once the order has been set up, we will no longer be able to guarantee its cancellation or modification.

If you have received your order and wish to return or change it, please refer to the return instructions included in the delivery. Once we receive your return, we will process the refund or exchange request.

What are the advantages of creating an account on Liverano.com?

Creating an account on the liverano.com website allows you to:

– Store different billing and shipping addresses to speed up order setup
– Save the contents of the cart
– Easily access details and order history.
– Save credit card information to speed up the payment process
– Manage the wish list
– Store tax information on VAT numbers.

What is the wishlist?

In your ‘Wish List’ you can save your favorite products, keep them under control and eventually buy them at any time.

What payment methods can I use?

On liverano.com you can pay using the following forms of payment for online purchases:

– Visa
– Mastercard
– PAYPAL
– Wire transfer

The billing address must correspond to the address registered with the credit card. It is currently not possible to make online purchases via gift cards.

The debit authorization was denied. What should I do?

If you have received an email from us informing you that the order has been canceled, reset a new order online, or contact us at shop@liverano.com

Can I use multiple payment methods for the same order?

Currently we only accept one form of payment for each order.

Is VAT included in the final price?

All prices include VAT. If during the purchase process enter a valid European VAT number registered in the VIES, VAT will be deducted automatically.

How does order delivery work?

All orders are delivered from Monday to Friday, excluding holidays. Liverano is not responsible for unexpected delivery delays beyond our control.

Where can I ship?

Liverano carries out shipments throughout Italy, throughout Europe and practically all over the world. Contact us if your shipping country is not currently available.

Can I have my product delivered to another address?

Yes, it is sufficient to set the shipping address when completing the order.

Can I ship to multiple addresses?

At the moment it is possible to send only to one address per order. To send to more than one address, please set an order for each destination.

Is a signature required upon delivery of my order?

For security reasons, all purchases made will require the signature of the customer or an adult delegate over the age of 18. If you are not available at the time of delivery, the courier will make other delivery attempts.

When will I receive my order?

To estimate the total shipping and delivery time for immediately available items, we ask you to consider up to 4 working days from the order setup date, in addition to the estimated delivery time.

Ask a question

If you didn't find anything useful on our FAQs, please send us your problem or question, and we will get back to you as soon as possible.

I declare that I have read the information regarding the handling of my personal data and I agree to the use of my personal data by Liverano e Liverano s.a.s. in accordance with the Italian Law 196/03. (read the Privacy Policy)